Lock does not open?
You want to rent a bike, the frame lock does not open and reopening via the app does not help either?
Don't panic. Our system detects that the lock is still closed and automatically cancels the rental after three minutes. No charges apply.
Check this in your app afterwards.
About us
nextbike is European market leader in bike sharing. We like to share and thus mobilise millions of people in a sustainable way. As micro mobility pioneers, we have been developing smart bike sharing schemes since 2004. Currently, we have established bike sharing as an elementary component of urban mobility in over 300 cities worldwide.
Contact
nextbike GmbH
Erich-Zeigner-Allee 69-73
04229 Leipzig
Hotline: +49 (0) 30 69205046
E-Mail: kundenservice@frelo-freiburg.de
Copyright 2021 nextbike GmbH