How it works
1. Sign up for free
APP
Get the nextbike app or VAG mobil app and register via smartphone.
Terminal
No phone at hand? Sign up directly on the terminal.
Hotline
Our costumer services is happy to help you register. Call +49 (0) 30 69205046.
APP
Get the nextbike app or VAG mobil app and register via smartphone.
Terminal
No phone at hand? Sign up directly on the terminal.
Hotline
Our costumer services is happy to help you register. Call +49 (0) 30 69205046.
2. Rent & Return
Quick. Simple. Flexible.
RENT A BIKE
Follow the terminal instructions or scan the QR-code with the app. The frame lock opens automatically. You can also rent bikes by calling our hotline: +49 (0) 30 69205046. The lock opens automatically so never rent a bike from afar.
PARK A BIKE
You can park your bike without stopping the rental. Activate the park mode in your app and close the lock afterwards. Simply deactivate it again to continue your ride. The lock opens automatically. Therefore do not deactivate the park mode from afar.
RETURN A BIKE
Return your bike at any official station in Freiburg. Close the lock by pressing down the lever. Refresh your app to make sure the rental has been stopped. Check the map for information about stations near you.
RENT A BIKE
Tap your RFID-enabled customer card at the rear of the bike. The lock opens automatically. The account must be linked to the chip card beforehand by selecting a partner in the account.
PARK A BIKE
You can park your bike without stopping the rental. Activate the park mode in your app and close the lock afterwards. Simply deactivate it again to continue your ride. The lock opens automatically. Therefore do not deactivate the park mode from afar.
RETURN A BIKE
Return your bike at any official station in Leverkusen. Close the lock by pressing down the lever. Refresh your app to make sure the rental has been stopped. Check the map for information about stations near you.
REGISTRATION
The registration* is free of charge. Before renting your first bike, we need to verify your payment method. You will be required to deposit a credit of 1 € which can be used in all fare types. You can change your preferred payment method at any time.
Payment with credit card, direct debit or PayPal**.
* For registering via hotline a service charge of 3€ applies.
** Your PayPal account needs to be verified. Learn more.
FRELO CUSTOMER CARD
Get your Frelo Customer card at one of the VAG Customer Centers:
VAG pluspunkt | Salzstraße 3, 79098 Freiburg (Mon-Fri: 8am - 7pm; Sat: 9am - 3pm)
VAG at the Radstation | Wentzingerstraße 15, 79106 Freiburg (Mon-Fri: 9.30am - 1.30pm and 2pm - 6pm; Sat: 10am - 2pm)
SERVICE FEES
Returning bikes outside official Frelo stations is not allowed. A service fee of min. 20€ will apply. All prices and fees can be found in our price list.
Get the nextbike app...
Get the nextbike app...
Get the nextbike app...
...or get the VAG mobil app
...or get the VAG mobil app
...or get the VAG mobil app